CEdMA Blog

Many CEdMA members requested a follow up from the LinkedIn profile session at the 2019 CEdMA Training Leadership Conference in Nashville.

With 2020 now in full swing, many CEdMA members are still basking in the glow of the CEDMA conference in Nashville last November. While it was toasty inside the Marriott conference rooms, stepping outside was another matter. 138 attendees from 29 companies arrived just in time for the arctic blast hitting the nation (temperatures got as low as 17 with snow) in Nashville that week. 

submissions for the 2020 CEdMA Impact Award are now open!

One of the toughest questions a training organization faces is what impact your efforts had. 
Sure, you create a lot of materials, train a lot of people, but does it make a difference for your organization?  For your company?  Was it definitely the training organization that made the difference, rather than numerous other factors?  And did the impact justify the investment that was made in the organization? 

The CEdMA Impact Award seeks to recognize a CEdMA member who demonstrates excellence both in the impact they and their organization have, as well as their ability to clearly prove that impact. 

By Sima Dahl, CSP, AS, MBA

As more companies have Customer Success (CS) teams onboard new customers to their products, they're unintentionally missing an opportunity to drive revenue by adding Customer Education programs up front. 

Alexa. Siri. The Google Assistant. The chatbot pop-up on a website. The suggested films and shows created just for you on Netflix. What do all these have in common? Artificial Intelligence (AI) and machine learning.