The shift from instructor-led training (ILT) to eLearning is not merely a change in tools, but a transformation in how organizations create, maintain, and deliver education. Before embarking on the transition, it is important to understand how the change will affect all stakeholders, learning creation processes, and learning journeys. In this article, I provide some tips on the steps I took when helping companies make the move from instructor-led training to eLearning.
Topics: customer education, instructor-led training, eLearning
When it comes to most software solutions, customers have numerous options and switching between solution providers has become easier and more cost-effective. To secure customer loyalty it is crucial that customers feel that they are deriving value from the software and in fact, can’t live without it.
Topics: customer success, customer education
Generative AI, such at ChatGPT, is a hot topic these days. The technology is revolutionizing the automation and creation of content, as well as tailoring outputs and interactions based on individual preferences and historical data.
Topics: executive, customer success, customer education
SprIng is in the air. It’s finally April (although still VERY chilly wayyyy up north in Ottawa, Canada with a “feels like” -18C this morning, but the birds are singing, and the sun is out!).
