CEdMA Blog

Sarah Sedgman

Sarah Sedgman, CEO of LearnExperts.ai, has owned some of the largest and most profitable learning businesses in the technology industry during her career at Cognos, IBM, PTC, and Kinaxis. She started her career as a course developer and eventually became SVP, Education Services and Chief Knowledge Officer. Sarah has participated on the board of CEdMA and TSIA and speaks at many learning industry conferences across North America. As founder of LearnExperts, Sarah’s vision is to help customers build learning programs in days, not months, through AI enabled technology to make it easier and faster to create learning. Learn more at https://www.learnexperts.ca/.
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Recent Posts

How to move from instructor-led training to e-Learning

Posted by Sarah Sedgman on 11/9/2023

The shift from instructor-led training (ILT) to eLearning is not merely a change in tools, but a transformation in how organizations create, maintain, and deliver education. Before embarking on the transition, it is important to understand how the change will affect all stakeholders, learning creation processes, and learning journeys. In this article, I provide some tips on the steps I took when helping companies make the move from instructor-led training to eLearning.

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Topics: customer education, instructor-led training, eLearning

Connecting Customer Success with Customer Education

Posted by Sarah Sedgman on 8/21/2023

When it comes to most software solutions, customers have numerous options and switching between solution providers has become easier and more cost-effective. To secure customer loyalty it is crucial that customers feel that they are deriving value from the software and in fact, can’t live without it.

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Topics: customer success, customer education

How to Choose a Generative AI Tool for Customer Education

Posted by Sarah Sedgman on 7/7/2023

Generative AI, such at ChatGPT, is a hot topic these days. The technology is revolutionizing the automation and creation of content, as well as tailoring outputs and interactions based on individual preferences and historical data.

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How AI is Growing in the Learning Industry and Creating Opportunity

Posted by Sarah Sedgman on 1/27/2022


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Topics: executive, customer success, customer education

. . . The Letter "I"

Posted by Sarah Sedgman on 4/16/2019


SprIng is in the air. It’s finally April (although still VERY chilly wayyyy up north in Ottawa, Canada with a “feels like” -18C this morning, but the birds are singing, and the sun is out!).

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