CEdMA Blog

The global pandemic threw everyone for a loop and has left us all feeling uncertain about the future. How long will it last? What happens if my family or I get sick? Will I be laid off or furloughed?

Photo by Philippe Bout on Unsplash

With all the online tools we use today at the office, it's no wonder training professionals find it a challenge to get their content out to a wider learning audience. Employees have access to so many apps and logins it's hard as  training pros to squeeze your way into anyone's tool stack or busy schedules. 

As more companies have Customer Success (CS) teams onboard new customers to their products, they're unintentionally missing an opportunity to drive revenue by adding Customer Education programs up front. 

Alexa. Siri. The Google Assistant. The chatbot pop-up on a website. The suggested films and shows created just for you on Netflix. What do all these have in common? Artificial Intelligence (AI) and machine learning.