Customer ED Insights


Why Sell Training As A Subscription?
Why Sell Training As A Subscription?

Discover the benefits of selling training as a subscription. Enhance customer retention, simplify budgeting, and align with SaaS models for effective learning. Continue Reading

Date posted04/21/2025


Training In An Agile World
Training In An Agile World

Discover how agile training is essential for organizations to keep pace with rapid technological changes. Learn strategies for effective workforce upskilling. Continue Reading

Date posted04/21/2025


Should I invest in AI or Automation
Should I invest in AI or Automation

Explore the differences between AI and automation in training. Learn when to use each technology to enhance efficiency and decision-making in your programs. Continue Reading

Date posted04/21/2025


Measuring The Impact Of Training On Business Results
Measuring The Impact Of Training On Business Results

Discover how to measure the impact of training on business results. Learn key metrics to demonstrate training's value to executives and enhance customer success. Continue Reading

Date posted04/21/2025


Humanizing Training Data Analytics For Executives
Humanizing Training Data Analytics For Executives

By Ara Burke September 21, 2016 The Challenge The mind numbing tsunami of data presented to executives daily threatens to drown any significant information you present before assimilation. In data-led business cultures, remember to generate interpretable information that enables... Continue Reading

Date posted04/21/2025


How Generative AI is Transforming Customer Education Assessments
How Generative AI is Transforming Customer Education Assessments

By Kristine Kukich January 31, 2024 In any customer education practice, feedback can be foundational to personalization. It drives learning, guide improvement, and connects knowledge to action. But with the information at our fingertips today, practitioners are often drowning in a sea of... Continue Reading

Date posted04/21/2025


Best Practices For Certification Exam Blueprints
Best Practices For Certification Exam Blueprints

Discover best practices for creating effective certification exam blueprints, focusing on objectives, sections, and cognitive skills to enhance assessment quality. Continue Reading

Date posted04/21/2025


An Introduction to AI Virtual Tutors
An Introduction to AI Virtual Tutors

By Kristine KukichMarch 20, 2024 A virtual tutor takes the concept of personalization to a new level. By leveraging interactive interfaces laced with AI components, it is now possible to create your own private tutor. Research shows that learning is more powerful when done 1:1, or 1:few.Here’s how... Continue Reading

Date posted04/21/2025


Assessments - The Feedback Revolution
Assessments - The Feedback Revolution

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Date posted06/17/2024


Using a Customer-first Voice in Customer Education
Using a Customer-first Voice in Customer Education

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Date posted12/20/2023


How to Move from Instructor-Led Training to E-Learning
How to Move from Instructor-Led Training to E-Learning

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Date posted11/9/2023


Connecting Customer Success with Customer Education
Connecting Customer Success with Customer Education

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Date posted08/21/2023