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The Customer Education Team Playbook

Thursday, November 20, 2025
12:00 PM - 12:45 PM (EST)
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Category: Webinar

The Customer Education Team Playbook

What does it take to build a customer education team that drives real impact? This panel will cover strategies for prioritizing with limited resources and leveraging cross-functional support from Customer Success, Product, and more. Join customer education leaders as they share the essential components of high-performing teams, from structuring roles to balancing content creation and delivery:

  • Daniel Quick (Head of Learning & Innovation at Scaled Agile)

  • Roslyn Jones (VP Global Education Services at NetApp)

  • Bessie Weiss (Sr. Director, Education at Webflow)

  • M’Chelle Ryan (Sr. Director, Learning & Training at Worldly)

Whether you’re starting fresh or scaling an established program, you’ll leave with actionable insights to strengthen your education function and improve customer outcomes.

Event Details:

Day: Thursday, November 20

Time: 9:00am PT / 12:00pm ET

Location: Hosted via Zoom

Registration:

Please click register now at the top right. Upon registering, be sure to add this webinar to your calendar. Submit any questions you have for our speaker in advance to programs@cedma.org. 

Register Now

This webinar will be hosted via Zoom. It is open to all at no cost. Registration is required. Recordings will be available to CEdMA members.

For More Information:

Jessica Johnston

Jessica Johnston

Senior Learning Experience Designer

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