CEdMA empowerED24

Conference Details

Join us at empowerED24, CEdMA’s premier annual conference dedicated to empowering customer education professionals like you. This year, we're bringing you to the vibrant city of Atlanta, Georgia, for two days of immersive learning and networking.

This year’s theme is "From Grand Plans to Everyday Solutions: Navigating Customer Education's Evolution through Innovation and Efficiency." Prepare to be inspired by industry experts as they delve into the strategic and operational aspects of customer education. You'll gain valuable insights and practical tools to develop and implement everyday solutions that will transform your customer education programs and drive success for your organization.

Here's what you can expect at empowerED24:

Cutting-edge presentations from industry experts on a wide range of customer education topics
Interactive workshops designed to help you apply the latest trends and best practices in your own work
Opportunities to network with your peers and build valuable connections
A chance to explore the vibrant city of Atlanta and all it has to offer

Don't miss out on this opportunity to elevate your customer education expertise and empower yourself to make a real impact.

Our Agenda

From Grand Plans to Everyday Solutions!

Join us in Atlanta to discuss strategies to build the plans, and the different ways different teams have created their own everyday solutions.

Donna Weber, author of Onboarding Matters, and Lila Meyer, Director of Global Education at Gainsight, will join us for keynote presentations.

Monday, April 22nd

Time	Location	Event
4:00pm - 6:00pm	Prefunction & Cottonwood	Registration
4:00pm - 6:00pm	Prefunction & Cottonwood	Welcome Reception

Tuesday, April 23rd

Time	Location	Activity
7:30am - 8:30am	Prefunction & Cottonwood	Breakfast with Sponsors and Networking
8:30am - 9:00am	Dogwood	Welcome
9:00am - 10:00am	Dogwood	Stepping into the Spotlight - How to Seize this Moment Donna Weber Review the Abstract
10:00am - 10:30am	Prefunction & Cottonwood	Networking & Passport
10:30am - 11:25am	Dogwood A	The Next Wave of Customer Education - 8 Defining Characteristics Debra Wilson Review the Abstract
	Dogwood B	Building an Education Community Kris-Ann Nansen Review the Abstract
11:30am - 12:30pm	Dogwood	Unicorns, Narwhals & Yetis - OH MY! Amy Vujanich & Kim Seale Review the Abstract
12:30pm - 1:30pm	Prefunction & Cottonwood	Lunch, Networking & Passport
1:30pm - 2:25pm	Dogwood A	How a Marketing Mindset Can Reframe Your Customer Education Content Strategy Andrew DeBell Review the Abstract
	Dogwood B	The Power of Human First Learning in a Digital Age Travis Nardin Review the Abstract
2:30pm - 3:00pm	Prefunction & Cottonwood	Networking & Passport
3:00pm - 4:00pm	Dogwood A	Focus on Content Management
	Dogwood B	Focus on Metrics & Reporting
4:00pm - 4:30pm	Dogwood	Day 1 Wrap Up
5:30pm - 6:30pm	Prefunction & Cottonwood	Networking Mixer
6:30pm - 8:00pm	Dogwood	Banquet

Wednesday, April 24th

Time	Location	Activity
7:30am - 8:30am	Prefunction & Cottonwood	Continental Breakfast Sessions and Networking
8:30am - 8:45am	Dogwood	Welcome
8:45am - 9:45am	Dogwood	Bridging the Gap: Converting Executive Business Goals into Measurable Educational Outcomes Lila Meyer, Gainsight Review the Abstract
9:45am - 10:15am	Prefunction & Cottonwood	Networking & Passport
10:15am - 11:10am	Dogwood A	How Partnerships Experience Academy Drives Explosive Growth with True Customer Education Marc Undeberg & Greg Rose Review the Abstract
	Dogwood B	AI Innovations in the Customer Learning Landscape Kristine Kukich & Sarah Sedgman Review the Abstract
11:20am - 12:15pm	Dogwood	What is content syndication? Is it right for me? Stephanie Barbee, Cynthia Stegall & Michele Wiedemer Review the Abstract
12:15pm - 1:15pm	Prefunction & Cottonwood	Lunch Networking & Passport
1:15pm - 2:10pm	Dogwood A	How Hootsuite and Thinkific Plus are Building an Online Training Empire Brett Gillespie Chris Goldade Review the Abstract
	Dogwood B	Ensuring the Rubber Hits the Right Road: Align Your Exams with Your Organizational Philosophy Benjamin Hunter Kpayah Tamba Review the Abstract
2:15pm - 2:30pm	Prefunction & Cottonwood	Networking
2:30pm - 3:30pm	Dogwood	Board Updates & Wrap Up

Event Venue

Our event will take place at the Omni at Centennial Park, Atlanta, GA.

Address: 100 CNN Center, Atlanta, GA, USA, 30303

Phone: (404) 659-0000

Accommodations

CEdMA recommends staying at the event venue, Omni at Centennial Park. Please use Corporate Code: N1006166 when booking to enjoy our discounted rate.

Other well-known hotels are within easy walking distance to the venue as well.

Embassy Suites at Centennial Olympic Park

Hilton Garden Inn Atlanta Downtown

Hyatt Place Atlanta Centennial Park