2023 Marriott Newton Boston, May 16-17
Brochure
Tuesday, May 16
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Time |
Strategy |
Learning Experience Design |
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7:00am - 8:30am |
Breakfast with Sponsors |
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8:30am - 9:00am |
Welcome and Introductions |
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9:00am - 10:00am |
Keynote: Lessons in the Journey to a Mass-Scale Free Learning Site Raghu Viswanathan - VP of Education, Academia, and Documentation, MongoDB |
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10:00am - 10:30am |
Networking Break |
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10:30am - 11:15am |
Five Ways a Certification Program Can Grow Your Technology Business
Buzz Walker - Chief Revenue Officer, Kryterion |
Beyond the Education Tech Stack: How Braze Uses Structured Content to Work Smarter, Not Harder Matthew Chamberlain - Manager, Education Technology, Braze |
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11:30am - 12:15pm |
Super-Charging Customer Education: How a Headless LMS Powers Customization and Growth Jessie Gold, VP of Product, Thought Industries |
5 to 50! Effective ways of building a white-glove customer education program (and scaling it up!) Sylvia Pereira Senior Learning Experience Designer - Customer Education, Alteryx |
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12:30pm - 1:30pm |
Lunch with Table Topics |
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1:30pm - 2:15pm |
Output from the 2023 update of the CEdMA Member Techstack Survey Mike Dowsey - Librarian, CEdMA |
The Influence of Learner Feedback/Metrics on Future Course Design David Sacco - Learning Experience Manager, Red Hat |
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2:15pm - 3:15pm |
Networking Break |
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3:15pm - 4:00pm |
Customer Education and Marketing
Shannon DeLange - Customer Education Manager, Vanta |
Building a User Research Practice in Customer Education Silvie Liao - Manager, Learning Technology, Contentful |
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4:15pm - 5:00pm |
Show & Tell: Your Tech Stack |
Show & Tell: Your Academy, Courses, or Badging |
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5:15pm - 5:30pm |
Day 1 Wrap Up |
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Wednesday, May 17
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Time |
Strategy |
Learning Experience Design |
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7:00am - 8:30am |
Breakfast with Sponsors |
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8:30am - 8:45am |
Welcome to Day 2 |
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8:45am - 9:30am |
5 Key Concepts for AI in Learning Kristine Kukich - Director, Customer Marketing, Thought Industries |
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9:45am - 10:30am |
From Cost Center to Business Impact: Unleashing the Value of Customer Education - A Case Study Daria Lenina - Senior Manager, Customer Education, GeoComply |
Having a great LMS as a strategic enabler to customer education: The Siemens EDA Experience Bonnie Willoughby - Worldwide Training Group Director and Deb Taylor, Operations Manager, Siemens EDA |
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10:30am - 11:00am |
Networking Break |
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11:15am - 12:00pm |
Panel Discussion: Generative AI in Use Sarah Sedgman, Secretary, CEdMA |
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12:00pm - 1:00pm |
Lunch with Table Topics |
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1:00pm - 1:45pm |
Show & Tell: Your Metrics |
Show & Tell: Your Design Tools |
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2:00pm – 2:45pm |
Keynote: The Future of Customer Education and CEdMA Debbie Smith, President, CEdMA |
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2:45pm - 3:00pm |
Farewell |
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