Roles, Training Paths and Knowledge Modules (printable)

There are six management roles within a training group depending upon the size and scope of the team.

Business Management: Overall control comes under the remit of business management and is the responsibility of a training executive or senior manager, depending upon the size of the overall team and its financial structure for profit and loss (P&L), cost centre or breakeven.

Business Development: The Business Development Manager (BDM) role is a combination of quality management, strategic analysis, marketing management and sales. The objective is to identify new business opportunities, expand market share and develop partnerships to generate new and increased revenue.

Product Management: The training product manager serves as the leader of a cross functional team, in essence acting as a project leader by way of guiding, coordinating and supervising the work to deliver a training offering that launches with the technology product and remains aligned throughout its lifecycle.

Curriculum Development: The curriculum development manager, with instructional designers, content and lab developers, works closely with product management to interpret their requests and develop training offerings.

Delivery Management: The training delivery team manager, working in conjunction with the administration and operations team, assists in the planning of course schedules and the delivery of training. 

Operations Management: The administration and operations team, who accept bookings and coordinate the distribution of joining instructions and scheduling of resources such as instructors and training rooms. On completion of an instructor-led course or student receipt of an eLearning or subscription offering, accounting are advised to initiate customer invoicing.

Technical Training Management Role Business Management Business Development Product Management Curriculum Development Delivery Management Operations Management Duration (mins.)
Knowledge Modules Codes R1 R2 R3 R4 R5 R6 I

The Technical Training Organisation



Y Y Y Y Y 30

Strategy and Business Execution


Y Y Y Y Y Y 30

Technical Training Product Management


Y   Y       60

Business Model


Y Y         30

Business Development


Y Y Y       40

Marketing Management


Y Y Y   Y   60

Revenue Generation


Y Y Y       50



Y Y         40

Schedule and Resource Management


Y       Y Y 80

Authorised Training Partner Management


Y Y     Y Y 30

Consulting Services


Y       Y   50

Offerings and Modalities


Y Y Y Y Y   35

Curriculum Development and Management


Y     Y     35



Y   Y Y     45

Governance and Metrics Management


Y Y Y Y Y Y 30



Y   Y   Y Y 50

Staff Management and Development


Y Y Y Y Y Y 40



Y Y     Y Y 40

Infrastructure and Tools


Y     Y Y Y 40

Number of modules


19 11 12 8 12 9  

Duration (hours)


14 8 8 5 9 7  


Each of the knowledge modules has a quiz at the end and successful candidates receive a digital badge. However, candidates will normally follow one of the six training paths, the number of modules of which and total duration are shown in the table. Upon successful completion of a training path, a “super” digital badge is awarded.

The content along with its practical application is sufficient to pass the Certified Technical Training Manager (CTTM) examination


The single price for the training program is $495. This includes all training paths and all knowledge modules. To explore this further, visit the CTTM store, or for questions contact