Roles and Training Paths

There are six management roles within a training group depending upon the size and scope of the team.

Business Management: Overall control comes under the remit of business management and is the responsibility of a training executive or senior manager, depending upon the size of the overall team and its financial structure for profit and loss (P&L), cost centre or breakeven.

Business Development: The Business Development Manager (BDM) role is a combination of quality management, strategic analysis, marketing management and sales. The objective is to identify new business opportunities, expand market share and develop partnerships to generate new and increased revenue.

Product Management: The training product manager serves as the leader of a cross functional team, in essence acting as a project leader by way of guiding, coordinating and supervising the work to deliver a training offering that launches with the technology product and remains aligned throughout its lifecycle.

Curriculum Development: The curriculum development manager, with instructional designers, content and lab developers, works closely with product management to interpret their requests and develop training offerings.

Delivery Management: The training delivery team manager, working in conjunction with the administration and operations team, assists in the planning of course schedules and the delivery of training. 

Operations Management: The administration and operations team, who accept bookings and coordinate the distribution of joining instructions and scheduling of resources such as instructors and training rooms. On completion of an instructor-led course or student receipt of an eLearning or subscription offering, accounting are advised to initiate customer invoicing.

To see which knowledge modules are in each path and get a description of the knowledge modules, click here.