CEdMA Blog

Milind Gurjar

Milind brings a diverse background that spans across education, professional services, and IT/business process outsourcing. Throughout his career, he has helped industry-leading organizations with their IT and Digital transformation through solutions that address talent shortages and skills gaps. He has driven customer success, built brand loyalty, and accelerated technology adoption by increasing the strategic impact of learning and knowledge management solutions. He has also successfully built new portfolios and partnerships that elevated customer capabilities and accelerated time to value.
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Posted by Milind Gurjar on 12/13/2021

If you are a leader in Education Services at a Technology company, answer this question – do your sponsors and stakeholders value Education Services? I often talk to technology training leaders. A pet peeve for a vast majority of them is their inability to get executive attention, funding and buy-in for their services. The few exceptions are leaders who work for SaaS companies or enlightened leaders. My own experience inside industry-leading hardware and software companies was similar. I invested more time and effort in selling the value of Education Services to internal stakeholders than selling the services to customers!

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Topics: executive, customer success, customer education

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